At MAD Recovery Centre, your satisfaction is our top priority. We are committed to ensuring that our clients have a seamless experience with our products and services. If for any reason you are not satisfied with your purchase, our return policy is designed to make the process straightforward and hassle-free.

Eligibility for Returns:

• Products: We accept returns on products that are unused, unopened, and in their original packaging. Products must be returned within 30 days of the purchase date.
• Services: If you have booked a service session and need to cancel or reschedule, we require at least 24 hours’ notice. Failure to do so may result in a partial refund or no refund, depending on the circumstances.

How to Initiate a Return:

• To begin the return process, please contact our customer service team via email at support@madrecoverycentre.com or call us at +[your helpline number].
• Provide your order number and reason for the return, and we will guide you through the steps.
• For physical product returns, we will provide a return shipping address and any further instructions.

Refund Process:

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.

Non-Returnable Items:

• Gift cards
• Perishable items (such as health supplements that have been opened)
• Discounted or final sale items

Exchanges:

If you need to exchange a product for a different size, color, or model, please follow the same steps for initiating a return. Once we receive the original item, we will send out the replacement.

Late or Missing Refunds:

If you haven’t received a refund within the stated period, please first check with your bank or credit card provider, as processing times may vary. If you’ve done this and still have not received your refund, contact us at support@madrecoverycentre.com.

Return Shipping:

• You will be responsible for paying for your own shipping costs when returning items, unless the return is due to a defective or incorrect product.
• We recommend using a trackable shipping service to ensure your returned item reaches us safely.

Thank you for choosing MAD Recovery Centre! We appreciate your business and are always here to assist you with any issues regarding your purchase or service.