Privacy Policy

Introduction

Welcome to MAD Recovery Center (“MAD,” “we,” “us,” or “our”). MAD is committed to protecting your privacy. This Privacy Policy describes the types of information we collect from you or that you may provide when visiting our website or utilizing our services, including both online and offline interactions, and outlines our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Privacy Policy carefully. By accessing our website or services, you agree to this Privacy Policy. If you disagree, please do not access our website or services.

Information We Collect

Personal Information:

• Full name, date of birth, address, email address, and phone number.
• Health and medical information you provide. Sensitive medical information is handled with additional security measures and restricted access to protect your privacy.
• Payment and billing details necessary for transactions.

Non-Personal Information:

• Information about your device and browsing activity, including IP addresses, browser type, access times, and pages visited.
• Cookies and similar technologies for enhanced user experience and analytics.

How We Use Your Information

We use the information collected to:

• Deliver, maintain, and enhance our health and wellness services.
• Schedule, manage, and confirm appointments.
• Process payments and manage billing information.
• Respond to inquiries, provide support, and communicate important updates.
• Send promotional communications and marketing materials, with your explicit consent.
• Ensure the security and integrity of our website and services.

Sharing and Disclosure of Information

We do not sell or lease your personal data. However, we may share your information with:

• Third-party providers supporting our operations.
• Medical professionals involved in your care.
• Authorities in compliance with legal obligations.
• In connection with any merger, sale, or restructuring of our business assets. You will be explicitly notified if your data is involved in such significant changes.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. All sensitive data is securely stored and encrypted where applicable.

Cookies and Tracking Technologies

Our website employs cookies to improve user experience and perform analytics. We use various types of cookies, including essential cookies necessary for site functionality, analytical cookies to understand usage patterns, and performance cookies to enhance your experience. You can control or disable cookies through your browser settings.

Your Privacy Rights

You have the right to:

• Access, rectify, or request deletion of your personal data.
• Opt-out from receiving marketing materials.
• Request copies of the data we hold about you.
• Withdraw consent previously granted regarding the use of your data.

To exercise these rights, please contact us through email, by using the online contact form provided on our website, or via the phone number listed in the Contact Information section below.

Changes to This Privacy Policy

We may periodically update this Privacy Policy. All changes will be posted on this page, and substantial updates will be communicated directly via email or through website notifications.

Contact Information

For questions or concerns regarding this Privacy Policy, please contact us at:

MAD Recovery Center

Kuwait : Aknan Clinic Tower, Block 3, Amr Bin Al-Aas St, 1st floor, Salmiya 00965

Abu Dhabi : Marina Office Park – Villa A47 King Salman Bin Abdulaziz Al Saud St – Al Kasir – Al Marina – Abu Dhabi – United Arab Emirates

Cairo : Unit AG-035, Abdulrahman Al-Rafey St. Al Narjes Buildings Ozone Medical, Cairo Governorate 4740004, Egypt

hello@mad-rc.com

+96522054544

+97148949444

+20221203193

Effective Date: 22/6/2025